{"id":57,"date":"2009-03-06T17:38:00","date_gmt":"2009-03-06T17:38:00","guid":{"rendered":"http:\/\/www.ravenfamily.org\/sam\/?p=57"},"modified":"2009-03-06T17:38:00","modified_gmt":"2009-03-06T17:38:00","slug":"thats-what-i-call-customer-service","status":"publish","type":"post","link":"http:\/\/www.ravenfamily.org\/sam\/2009\/03\/06\/thats-what-i-call-customer-service\/","title":{"rendered":"That’s what I call customer service"},"content":{"rendered":"

My triathlon\/physical training friends are divided into two sorts of people: those who use Polar<\/a> and those who use Suunto<\/a>. There are other fitness freaks out there using Timex but we don’t talk about them. Weirdoes.<\/p>\n

I can’t remember why I went for Suunto, although possibly it was yet another instance of Munky<\/a> and I converging on kit choice. I think he already had one, although his has an orange strap that is teh nasteh. Blech.<\/p>\n

Or maybe it was that you can get much more functionality out of a Suunto than a Polar costing the same.<\/p>\n

Anyway. My HRM is my biochip buddy<\/a>. Along with the memory belt, which is the mutt’s nuts, it keeps track of my training and tells me when my heart is beating as fast as a hamster’s (that’s another of my superpowers: heartrate of hamster. I’m a fast beater) and has this nifty little widget called training effect<\/i>, giving you a numerical value of the hardness of a particular session. I need this because I have a tendency to overtrain.<\/p>\n

Although it would be much more helpful if I actually paid attention to it.<\/p>\n

Recently I noticed that the day after a pool session the inside of the watch face was covered in condensation. Bah. It am be leaking!<\/p>\n

This morning it stopped working because the battery had shorted, so I toddled off to the Suunto website and filled out a service request.<\/p>\n

Blimey. After putting in my serial number and choosing the problem from the list, I was supplied with a bunch of paperwork to print off and a phone number for DHL. They’ll come to my work on Tuesday, pick up my WRISTTOP COMPUTER (can’t call it a watch, apparently, or they won’t carry it), take it to Finland where the biochip buddy elves will get to work on it, then bring it back to me 7 days later.<\/p>\n

I’m amazed by how simple it all is.<\/p>\n

I don’t know what Polar’s customer service is like, but Suunto’s rocks.<\/p>\n","protected":false},"excerpt":{"rendered":"

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